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Priority support is gained by emailing your request to support@eMatters.com.au.  This is our preferred method as it allows us to track each support request for future assistance. It is also the way to ensure that your query is answered in order.

A response will be issued as soon as one of our support staff has reviewed your question.  Please include your eMatters Merchant Number in all communication to ensure we provide the correct details.  You will find this number in your Merchant Kit provided when you completed your application.

Support is provided for all merchants in both live and testing. It is however, limited to supporting our gateway. If you require website development, application development or shopping cart integration work, we can refer you to suitably qualified people. eMatters is not in a position to provide customised help for specific shopping carts that are not currently integrated. Having said that, most shopping carts are very easy to integrate with us, and we can guide you in the right direction !

To speak to one of our Integration Consultants, choose one of the following methods.

Voice and Data

Head Office Phone : 1300-136-966 or (+613) 8601 1105
Head Office Fax : +(613)-8601 1180
Web :http://eMatters.com.au
eMail : info@eMatters.com.au
Urgent Messages : SMS 0403 456 683

In Person

Office Address
Level 8, 350 Collins St
Melbourne, Vic, 3000

By Mail

Postal Address
PO Box 226
Elsternwick, Victoria, 3185

eMatters is a division of Card Merchants (Australia) Pty Ltd, abn 46 066 323 582