Merchants
To be able to accept payments over the web, you need to be a registered merchant, with a valid Internet Merchant Facility from one of our partner banks.
It is not possible, (and eMatters strongly discourages anybody who tries to does this) to use one Merchant Account to process multiple businesses. This is to reduce your chargeback rate. Let's look at this example.
If you register "ACME MOBILE PHONES" as your Merchant Trading Name with eMatters and the bank. Each time a customer receives their credit card statement, they will check their purchase details. When they buy from your site, their statement will say "ACME MOBILE PHONES", which they will remember was the 'recharger' they purchased. However, if you then decide to sell perfume on the web and use the same account, then your perfume customers will receive their statement, with an entry showing "ACME MOBILE PHONES". As they did not purchase a phone, they would contest this transaction with the bank and get a refund. YOU WOULD LOSE YOUR MONEY !
So, it is important to make sure you have your own merchant facility with one of our partner banks, click here for all contact details.
If you already have an Internet Merchant Facility, then you should apply for an eMatters Account here.
To login to our Merchant Desk, go to our Home Page and use our Merchant Login box.
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