Our Banks | eMatters.com.au
eMatters supports most banks in Australia and all banks in New Zealand.
You must acquire through a bank which is located in the country where your business is registered. If your business is registered in New Zealand, then you must use one of the New Zealand banks. This is a scheme requirement as set by Visa and Mastercard globally.
Your choice of banks comes down to personal preference. If you are an Australian startup, we recommend StGeorge as they will deal with a business without a track record.
You can lodge your application with us
BEFORE you speak with your bank - that way we can advise you on exactly which bank and product will suit your needs. Please be aware that some banks will not deal with you unless you have been referred in by eMatters. Also be aware that each bank has different offerings and different names for the Merchant Account that we require. In all cases, make sure that the bank issues you with an "Internet Merchant Facility" configured for eMatters.
Australia
NAB
Contact: Catherine McNabb
Phone: 0448 787 561
Email : Catherine McNabb
Details Required: eMatters Interpay facility consisting of an 8 digit EB Number and a terminal id made up of a combination of 6 digits and characters (ie Y3T987)
StGeorge
Merchant Enquiries: 1300 650 977
Contact: Liz Fonge
OCV Merchant Facility - 15 digit merchant id and a 7 digit terminal id
CBA
Commonwealth Bank of Australia
Contact: Direct Sales and request a CommLink Internet Merchant Facility
Phone: 1800 730 554
Details Required:
16 digit Merchant Number (eg 5353xxxxxxxxxxxx)
CAIC Number (eg (3110000xxxxxxxx)
4 sequential Terminal Id Numbers (eg 898989-01 -02 -03 -04)
Note : Please ask for the "Settlement Date" function to be activated
ANZ
Contact: Merchant Direct Sales
Phone: 1300 366 988
Details Required: An Internet Merchant Facility comprising of an 11 digit terminal id for configured for gateway # 0269
Bankwest
Contact: BankWest Merchant Solutions
Phone: 1800 655 204
Email: merchant.solutions@bankwest.com.au
Details Required: 8 digit terminal id ending in '0101'
Westpac
Merchant Business Solutions
Phone: 1800 029 749
Details Required: 8 digit merchant id configured for Camtech Switch
American Express
Don Han
Merchant Services
Phone : 02 9271 1350
Email : don.k.han@aexp.com
Details Required : Internet Merchant Number starting with 979
Diners Club
Contact: e-commerce merchant facility
Phone: 1300 360 500
Details Required: 10 digit merchant id
JCB
Contact: Merchant Hotline
Phone: 1300 36 36 14
Details Required: Supported through an online Amex facility
New Zealand
ASB
http://www.asb.co.nz
0800-803-804
ANZ
http://anz.co.nz
Ph 0800 103 123
BNZ
http://www.bnz.co.nz
Ph 0800 275 269
National Bank
http://www.nationalbank.co.nz
Ph 0800 18 18 18
Westpac
http://www.westpac.co.nz
Ph 0800 400 600 Westpac requires that new merchants are 3D secure